Who We Are
goldtaka is an online gaming platform serving players in Bangladesh. We offer slots, fishing games, crash rounds, and live casino products through our website at goldtaka.cam. When you create an account, make a deposit, or contact our support team, you share information with us — and this policy explains precisely what happens to that information.
This policy applies to all services operated under the goldtaka brand, including our website and mobile App.
Data We Collect
We only collect what we genuinely need to run your account and keep the platform secure. Below is a breakdown by category.
| Category | Specific Data Points | Collected When |
|---|---|---|
| Account details | Full name, date of birth, mobile number, email address, password (hashed) | During registration |
| Identity documents | National ID Card (NID), Passport, or Driving Licence scan | Before your first withdrawal |
| Payment data | bKash / Nagad / Rocket number, Bank account details, transaction IDs | During deposit or withdrawal |
| Gameplay records | Bets placed, wins, losses, game sessions, bonus usage | During any game session |
| Device and connection | IP address, device type, browser version, operating system | On every visit or login |
| Communication records | Live chat transcripts, support ticket content | When you contact support |
Why goldtaka Collects Your Information
Every piece of data we collect serves a specific purpose. We do not collect data speculatively or sell mailing lists.
To run your account
Your name, mobile number, and password let you log in, receive transaction updates via SMS, and access your game history. Without these basics, we cannot operate your account at all.
To process payments
Deposits via bKash, Nagad, Rocket, or Bank Transfer require your payment details so funds reach the right account. Withdrawal processing similarly needs your verified account number to send money back to you within our standard window of approximately 12 minutes for most methods.
To meet identity requirements
Before releasing your first withdrawal, we ask for one valid identity document — a National ID Card, Passport, or Driving Licence. This review typically completes within 6 hours. It is a standard step that protects players from unauthorised withdrawals and helps us confirm you are 18 or older.
To improve the platform
Anonymised gameplay data helps us understand which games players enjoy, identify technical issues, and decide which new titles to add from providers like Pragmatic Play, Habanero, and Ezugi.
To detect fraud and misuse
IP addresses, device fingerprints, and transaction patterns help us flag duplicate accounts, bonus abuse, and suspicious payment activity. This keeps the platform fair for everyone.
When We Share Your Data
goldtaka does not sell personal data to third parties. We share information only in the following limited situations:
- Payment processors: bKash, Nagad, Rocket, and banking partners receive only the minimum data required to execute your transaction.
- Game providers: Providers such as Pragmatic Play, JDB, CQ9, Playtech, Ezugi, Habanero, and FA Chai may receive anonymised session data for game integrity purposes. They do not receive your personal identity details.
- Customer support tools: Our 24/7 live chat system stores transcripts so agents can follow up on open issues. These records are not shared outside our support operations.
- Legal obligations: If a court order or regulatory authority lawfully requires disclosure, we comply to the extent the law demands — no more.
Any third-party partner we work with is bound by data handling obligations consistent with this policy.
How Long We Keep Records
We retain your account data for as long as your account remains active. If you close your account, we keep transaction and identity records for a minimum of five years for financial record-keeping purposes. Gameplay logs are retained for three years. Live chat transcripts are stored for twelve months and then deleted.
If you request deletion of data that we are not legally required to retain, we will action that request within 30 days and confirm by message to your registered mobile number.
Your Rights as a Player
You have several rights over the personal data goldtaka holds about you:
- Access: Request a summary of the personal data we hold on your account.
- Correction: Ask us to fix inaccurate details — for example, a misspelled name or outdated mobile number.
- Deletion: Ask us to delete data we are not legally required to keep. Note that deleting identity records will close your account, as we cannot operate an account without being able to identify the holder.
- Portability: Request your account and transaction data in a readable format (CSV or JSON) so you can transfer it elsewhere.
- Objection: Object to us processing your data for direct marketing. We do not send marketing messages without your prior consent at registration.
To exercise any of these rights, contact our support team via 24/7 Live Chat. We aim to respond within 5 working days.
Security Practices
All data transmitted between your device and our servers uses TLS encryption. Stored passwords are hashed using a strong one-way algorithm — our staff cannot read your password. Identity documents are stored in an encrypted vault with access restricted to the compliance team on a need-to-know basis.
We perform regular internal reviews of access logs. Any staff member found accessing player data without authorisation faces immediate disciplinary action. We also monitor for unusual login patterns, so if someone attempts to access your account from an unfamiliar device, additional verification is triggered automatically.
No system is perfectly invulnerable. If a data breach occurs that is likely to affect your rights, we will notify affected players directly and take immediate steps to contain the breach.
Cookies and Tracking on goldtaka
Our website uses cookies to keep you logged in between sessions, remember your language preference, and understand which pages players visit most. We use three types:
- Essential cookies: Required for the site to function. These include session tokens and login state. You cannot opt out of these while using the site.
- Analytics cookies: Anonymised page-view data that helps us identify slow-loading pages and popular game categories. No personal data is included in these reports.
- Preference cookies: Store choices you make, such as your selected deposit method or display settings.
We do not use third-party advertising cookies or sell your browsing behaviour to ad networks. You can clear cookies at any time through your browser settings. Clearing essential cookies will log you out of your account.
Players Under 18
goldtaka is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age is confirmed at the identity review stage, which is required before a first withdrawal. If we discover that an account was created by someone under 18, we close the account immediately and return any remaining funds to the payment source used for deposits.
If you believe a minor has registered an account, contact our live chat team immediately so we can investigate and act.
Updates to This Policy
We may update this Privacy Policy from time to time — for example, when we add a new payment method, integrate a new game provider, or change how our support tools work. When we make a material change, we will post a notice on the site and update the "Last updated" date at the top of this page.
Continuing to use goldtaka after a policy update means you accept the revised terms. If you disagree with a change, you may close your account before the new policy takes effect.
Get in Touch
For any question about this Privacy Policy — or to exercise your data rights — please reach our compliance and support team through:
- 24/7 Live Chat on the goldtaka website (fastest response)
- The Help Centre link available after logging in to your account
We do not publish a postal address or email address for data requests at this time. All requests submitted through Live Chat are logged with a ticket number so you can follow up if needed.